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Plain Language Review

Complex jargon, passive voice, and convoluted structure slow readers down and create operational drag. Reviewers evaluate technical, legal, and operational documents so critical information is understood the first time.

Who it's for

Regulated organizations

Government, financial services, insurance, and healthcare teams whose readers must act on what they read.

Operations and support teams

Procedures and customer letters where confusion turns into calls and rework.

Legal and policy writers

Terms, notices, and policies that need to be both accurate and readable.

Typical documents

  • Customer notices and letters
  • Benefits and claims explanations
  • Terms, disclosures, and FAQs
  • Procedures and job aids
  • Forms and instructions

What reviewers evaluate

  • Audience fit

    Language, examples, and assumed knowledge match the intended reader.

  • Purpose & organization

    The purpose and bottom line come first, in a logical order for the reader's task.

  • Words & terminology

    Familiar words, jargon explained or removed, and consistent terms.

  • Concision & voice

    Tight sentences, active voice, and clear actors — who does what.

  • Structure & scannability

    Headings, lists, and short paragraphs instead of walls of text.

  • Find, understand, and use

    Readers can find what applies to them, understand it, and see what to do next.

Each dimension is scored, and every flagged excerpt comes with the reviewer's rationale.

What you receive

Plain Language scorecard

A score for each dimension, flagged passages with a rationale, and plain-language rewrites you can use. Your scorecard appears in the portal when the review is complete.

Example — fictional
“Pursuant to the aforementioned policy, remittance must be effectuated forthwith.”

Say “Please pay now under this policy.”

Standards alignment

Reviewers calibrate against the Federal Plain Language Guidelines and QueryTek's Plain Language reviewer rubric. Findings focus on whether readers can find, understand, and use the information. This is a training reference, not a legal certification.

Read the Federal Plain Language Guidelines (opens in a new tab)

How it works

  1. Step 1

    Upload

    Send documents from the portal, email, a connected folder, or the API.

  2. Step 2

    Expert review

    A qualified human reviewer evaluates the document against the rubric.

  3. Step 3

    Scored deliverable

    You receive a scorecard with category scores, flagged excerpts, and recommendations.

  4. Step 4

    Secure delivery

    Download results from your workspace — encrypted, access-controlled, and audited.

See the full review process

Questions

Do you certify compliance with plain-language laws?

No. Reviewers apply recognized plain-language guidelines and explain each finding. Your compliance team decides how to use the results.

How is it priced?

Per word, by module. You see the invoice before you pay. See pricing

How is my document protected?

Documents are encrypted at rest and isolated to your organization's workspace, with audit logging. Read the security overview

Can I send many documents at once?

Yes. Upload a ZIP archive from your computer and pay one invoice for the batch.

Say it once, clearly. Request access to start, or talk to us about a plain-language program.